Q&A: About Purchasing Photographs Online

Is it safe to buy online?
Yes. We have chosen to accept payment online exclusively through PayPal which provides an exceptionally secure service for online shoppers. It is also convenient to use as it is no longer necessary to set up a Paypal account to place your order. All transactions are processed directly on www.paypal.com rather than through individual websites meaning that your payment details remain unknown to the seller. When ordering on PhilPankov.com you will notice this as you click on the PayPal link next to your chosen image and size option – you are instantly re-directed to PayPal’s secure site where you are able to enter your details without risk.

Will the images look just like they do on the website?
No, they’ll look better. Computer monitor images have much lower resolution and much lower tonal range than an actual darkroom print. This difference means that the darkroom print generally shows greater contrast, texture, tonal range, scale, etc. than a screen image. In addition, computer monitors are often calibrated differently and can therefore introduce variations in brightness, contrast and color. While we have made every effort to present images that represent the final print well, you should find that the actual print is even more appealing. Finally, the text on the bottom of each image is only for copywright purposes and will not appear on your actual photographs.

Is there a money-back guarantee?
Yes. If you are unsatisfied for any reason with your photograph simply return it within 90 days of delivery for a full refund or exchange. View Unconditional Satisfaction Guarantee for details.


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