If you are unsatisfied for any reason with your photograph simply return it within 90 days of delivery for a full refund or exchange. As we currently offer Free Worldwide Shipping you will only incur the minimal cost of return postage.
In the unlikely case that your photographs are damaged on their way to you, simply contact us within three days of receiving the delivery and we will replace the damaged photograph at no additional charge.
These are not your average photographs - Philip Pankov guarantees that all hand-printed images will remain unchanged for at least 100 years. This level of confidence is only possible because he uses century-old archival hand-printing methods and the highest quality photographic films, solutions and papers available. Purchasing a hand-printed photograph from PhilPankov.com means that you're buying a piece of work carefully and painstakingly prepared to museum archival standards.
Options which are not hand-printed (canvas mounted images or sizes larger than 20x24 inches) are prepared in a professional digital lab to the highest standards using cutting edge techniques. With proper care (keeping the prints dry and out of direct sunlight) your photographs will retain their beauty for the next generation.
Its important that you feel safe with your online purchases. For this reason we have chosen to accept payment online exclusively through PayPal. PayPal provides an exceptionally secure and convenient service for online shoppers. With PayPal you are able to use your Visa, Mastercard or American Express without risk and there is no need to set-up an account.
Under no circumstances will we provide your contact details to anyone without your consent.